Informed patients,
better outcomes

We offer consultations across three specialised areas: weight management (including GLP-1 receptor agonist medications such as semaglutide and tirzepatide), peptide therapy (targeted compounds for recovery, sleep, and vitality), and medical cannabis (TGA-compliant access for eligible conditions). Each treatment is prescribed by an AHPRA-registered clinician and includes a structured follow-up schedule tailored to your needs.

During your initial consultation, your prescriber reviews your full medical history, current medications, lifestyle factors, and health goals. They use evidence-based criteria to assess your suitability - for example, BMI thresholds and metabolic markers for weight management, or prior treatment history for medical cannabis eligibility. If a treatment is not clinically appropriate, they will explain why and suggest alternatives where possible.

GLP-1 receptor agonists - including semaglutide and tirzepatide - are TGA-registered prescription medications that work by mimicking a natural hormone to regulate appetite and blood sugar levels. Clinical trials have shown they can support meaningful, sustained weight reduction when combined with dietary changes and regular monitoring. Your prescriber will assess whether these medications suit your health profile and will adjust your dosage through scheduled follow-up appointments.

Medical cannabis is legal in Australia when prescribed through TGA-approved pathways. Our prescribers access these medications via the Therapeutic Goods Administration's Special Access Scheme (SAS-B) or hold Authorised Prescriber status. Every prescription we issue follows TGA and state-level regulatory requirements. You will receive a legitimate prescription that is dispensed through a licensed Australian pharmacy.

The TGA permits medical cannabis for a range of conditions where conventional treatments have been trialled and found insufficient. These commonly include chronic pain, anxiety disorders, insomnia, PTSD, epilepsy, and certain neurological conditions. Your prescriber will assess your eligibility by reviewing your treatment history, current symptoms, and any specialist reports you can provide.

Peptide therapy uses naturally occurring or synthetic peptide compounds to support specific health goals - such as improved muscle recovery, better sleep quality, enhanced energy, and general wellbeing. All peptide treatments prescribed through Velora HealthConnect are sourced from Australian compounding pharmacies and administered under medical supervision with regular follow-up to monitor your response and adjust your protocol as needed.

Your prescriber will spend time understanding your medical background, current symptoms, previous treatments, and what you hope to achieve. They will explain the available options honestly - including any risks or limitations - and, if treatment is appropriate, build a personalised care plan covering your medication, starting dosage, monitoring schedule, and follow-up timeline. You will leave the consultation with a clear understanding of your next steps.

Initial consultations typically run between 15 and 30 minutes, depending on the complexity of your situation. We deliberately allow enough time for your prescriber to conduct a thorough assessment and for you to ask any questions. Follow-up consultations are generally shorter, focusing on your progress, side effects, and any dosage adjustments.

Please have the following ready: a valid photo ID (driver's licence, passport, or Medicare card), a list of your current medications and supplements, any relevant medical records or recent blood work, and a quiet private space with a stable internet connection. Having this information on hand allows your prescriber to make the most accurate clinical assessment during your time together.

Once your prescriber approves treatment, your prescription is sent to the dispensing pharmacy the same day in most cases. Delivery timeframes depend on your location and the specific medication - most patients in metropolitan areas receive their treatment within two to four business days, while regional deliveries may take slightly longer. Our patient coordination team will provide you with tracking details so you know exactly when to expect your medication.

Your safety is always the priority. If your prescriber determines that a treatment is not clinically appropriate for you, they will clearly explain the reasoning and discuss alternative approaches. Where relevant, they can provide a referral to your GP or a specialist who may be better positioned to help. You will not be charged for a consultation that results in no prescription being issued if treatment is deemed unsuitable during the initial assessment.

Every patient receives a structured follow-up schedule as part of their care plan. You will typically have your first check-in within two to four weeks of starting treatment, then at regular intervals set by your prescriber - usually monthly or bi-monthly. These appointments allow us to track your progress, manage any side effects, and adjust your treatment as needed. Our team proactively contacts you for each follow-up, so you are never left to manage your treatment alone.

Our consultation fees are straightforward and vary by treatment area and appointment type. Before your first booking, our patient coordination team will provide a full breakdown of the consultation cost so you can make an informed decision with no surprises. We do not charge hidden administrative fees, and follow-up consultation pricing is provided upfront as part of your care plan.

Some telehealth consultations may attract a Medicare rebate depending on the service type and your individual circumstances. Private health insurance coverage varies by provider and plan level - we recommend contacting your insurer directly to check your entitlements. Our team can provide you with the relevant item numbers and documentation you may need for any claims.

Yes, medication costs are billed separately by the dispensing pharmacy and are not included in your consultation fee. The cost depends on the specific medication, dosage, and whether it is available on the Pharmaceutical Benefits Scheme (PBS). Your prescriber will discuss expected medication costs during your appointment so you have a clear picture of the total investment before committing to treatment.

Your privacy is safeguarded at every step. All video consultations are conducted through encrypted, secure platforms. Your medical records are stored in Australian-hosted systems that comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs). We never share your information with third parties without your explicit written consent, and our staff are trained in healthcare data handling obligations.

We understand that plans change. You can reschedule or cancel your appointment by contacting our team via phone or email. We ask for at least 24 hours notice where possible so we can offer the time slot to another patient. If you need to reschedule at short notice due to an emergency, please let us know and we will do our best to accommodate you.

Our patient support team is available by phone and email on business days to answer questions, address concerns about side effects, or help with prescription-related queries between your scheduled follow-ups. This ongoing accessibility is central to our care model - we believe proper support between appointments is just as important as the consultations themselves.