Our Approach

Good healthcare does not end at the prescription.

Velora HealthConnect was built around the principle that a consultation should be the start of your care, not the end of it.

Velora clinician during a telehealth consultation

Why Velora

The consultation is where care begins.

At Velora, clinical involvement does not stop at the prescription. We stay involved because a plan without follow-through is not complete care.

Unhurried Consultations

Every initial consultation runs for 30 minutes or more. Your clinician takes the time to understand your full picture before making any clinical decisions.

Structured Follow-Up Care

Follow-up is built into every care plan. Your clinician stays involved, reviews your progress, and adjusts your protocol as needed.

Australia-Wide Access

Fully regulated telehealth care available wherever you are in Australia. Prescriptions are dispensed directly to your door.

30+

Minute initial
consultations

100%

Regulated telehealth

Care
pathways

Meet the Team

The people behind Velora.

A team that pairs healthcare leadership with modern technology, so your care stays personal, considered and genuinely connected.

Toni Dibb

Founder

Toni is the Founder of Velora HealthConnect, leading the vision to create Australia's most trusted telehealth clinic. Driven by a commitment to patient-centred care, innovation and clinical excellence, Toni combines healthcare leadership with modern technology to improve access to safe, convenient and evidence-based healthcare services. Her focus is on building a healthcare experience that puts patients first while maintaining the highest standards of quality, compliance and care.

Bonnie Madden

Practice Manager

Bonnie is the Practice Manager at Velora HealthConnect, overseeing the day-to-day operations of the clinic and helping ensure every patient receives a seamless, supportive and personalised healthcare experience. With a strong focus on patient care, communication and operational excellence, Bonnie plays an integral role in coordinating our clinical team, supporting patients throughout their healthcare journey and maintaining the high standards of service that define Velora HealthConnect. Bonnie is passionate about creating a welcoming and compassionate environment where patients feel heard, respected and confident in their care. Her commitment to building positive patient relationships and supporting our healthcare professionals reflects Velora's philosophy of putting people first and making quality healthcare more accessible. Bonnie believes that exceptional healthcare begins with genuine care, clear communication and a patient-first approach.

Luke McPherson

Director of Clinical Operations

Luke brings extensive experience in clinical operations, governance, healthcare strategy and systems design. With a background as a clinical trial consultant and former Chief Operating Officer of a not-for-profit oncology research organisation, he has led operational growth, developed clinical governance frameworks and supported the delivery of scalable, compliant healthcare services. Luke's expertise spans strategic planning, risk management, telehealth, clinical research and healthcare innovation, underpinned by a strong focus on operational excellence and sustainable growth.

Kelly Morrow

Patient Engagement & Allied Health Specialist

Kelly is often one of the first people you'll speak with when you connect with Velora HealthConnect. As our Patient Engagement Specialist, Kelly helps make the process of accessing care simple, welcoming and easy to navigate. She supports patients with general enquiries, explains how our services and consultation process work and helps coordinate the next steps in their care journey. With a warm, approachable manner and a strong focus on the patient experience, Kelly understands that reaching out for healthcare can sometimes feel overwhelming. Her priority is to ensure every patient feels heard, supported and confident about what happens next. Kelly also plays an important role in coordinating Velora's Allied Health Partner Network, building and maintaining relationships with allied health professionals and healthcare providers across Australia. She supports new partners through the onboarding process, assists with partnership enquiries and helps facilitate clear communication and coordinated referral pathways between Velora and its network of healthcare professionals. Working closely with our clinical and administrative teams, Kelly helps create a seamless and connected experience for both patients and referral partners, supporting Velora's commitment to accessible, collaborative and patient-centred healthcare.

Alaine Asuncion

Creative & Communications Coordinator

Alaine brings creativity, enthusiasm and a keen eye for detail to her role as Creative & Communications Coordinator at Velora HealthConnect. Working across digital content, social media, patient communications and creative design, Alaine helps ensure every interaction reflects Velora's commitment to professionalism, compassion and personalised care. Alongside her creative responsibilities, Alaine also supports our patient engagement team by assisting with patient enquiries and incoming calls. Her friendly and approachable manner helps patients feel welcomed, heard and supported while ensuring their enquiries are directed to the appropriate team members. With a passion for meaningful communication and engaging design, Alaine plays an important role in bringing the Velora brand to life while contributing to a positive and seamless patient experience. Alaine is dedicated to making health and wellness information accessible, engaging and easy to understand, helping patients feel informed, connected and supported throughout their healthcare journey.

Our Clinicians

The clinicians caring for you.

AHPRA-registered Medical Practitioners, GPs and Nurse Practitioners, alongside our allied health team, experienced in telehealth and committed to considered, personalised care.

Desley French

Nurse Practitioner

Desley French is an AHPRA-endorsed Nurse Practitioner with extensive experience providing advanced healthcare across rural and remote Australia. With a career spanning primary care, emergency medicine, chronic disease management and community health, she is recognised for delivering compassionate, patient-centred care in diverse and often challenging clinical environments. Desley has significant expertise in advanced clinical assessment, diagnosis, prescribing and ongoing treatment management, with a strong focus on preventative healthcare, chronic disease management and improving access to quality healthcare for regional communities. She is passionate about building long-term relationships with her patients and delivering personalised, evidence-based care that supports better health outcomes and overall wellbeing.

Dr Lavanya Dasari

General Practitioner

Dr Lavanya Dasari is an experienced General Practitioner with over 20 years of clinical experience in Australia and the United Kingdom. After qualifying as a GP in 2006, she worked in a variety of roles including GP Partner, Salaried GP, Locum GP and After-Hours GP before relocating to Australia in 2015. Dr Dasari has a strong commitment to patient-centred care and is highly experienced in telehealth, having provided regular telehealth consultations for several years through her dedicated home-based clinical setup. Her broad clinical background includes general practice, chronic disease management, aged care, women's health, paediatrics, mental health, pain management and obstetrics and gynaecology. Dr Dasari is passionate about delivering personalised, evidence-based healthcare and remains committed to ongoing professional development to ensure her patients benefit from the latest advances in medicine.

Dr Cameron Chen

Medical Practitioner

Dr Cameron Chen is an experienced Medical Practitioner with more than 15 years of clinical experience across preventative healthcare, metabolic health, longevity medicine and telehealth. He has a strong background in weight management, hormonal health, healthy ageing and personalised medicine, supported by specialist-level training in Chemical Pathology and extensive expertise in interpreting complex pathology and biomarker testing. Dr Chen is passionate about helping patients optimise their long-term health through evidence-based, individualised care, combining comprehensive clinical assessment with lifestyle interventions and ongoing support. Fluent in both English and Mandarin, he is committed to delivering accessible, patient-centred healthcare that empowers people to achieve better health and wellbeing.

Tobias Mukandi

Nurse Practitioner

Tobias Mukandi is an AHPRA-endorsed Nurse Practitioner with more than a decade of experience in advanced clinical practice across men's health, mental health, ADHD, medicinal cannabis, chronic disease management and preventative healthcare. He has extensive experience in comprehensive patient assessment, diagnosis, prescribing, pathology interpretation and ongoing treatment management in both telehealth and face-to-face settings. Tobias has a strong background in mental health and addiction medicine, having worked in acute hospital services, community healthcare and multidisciplinary care environments. He is committed to delivering compassionate, evidence-based, patient-centred care while supporting individuals to achieve better long-term health outcomes through personalised treatment plans, education and ongoing clinical support.

Suhana Narula

Associate Nutritionist

Suhana is an Associate Nutritionist at Velora HealthConnect, supporting patients to build healthier, more sustainable nutrition habits that complement their broader healthcare journey. With a practical and person-centred approach, Suhana understands that nutrition is not one-size-fits-all. She works with patients to understand their individual goals, lifestyle, preferences and challenges, helping translate nutrition principles into realistic strategies that can be incorporated into everyday life. As part of Velora HealthConnect's collaborative care model, Suhana works alongside our clinical team to provide nutrition support across areas including weight and metabolic health, healthy ageing, women's health, general wellbeing and lifestyle optimisation. Her approach focuses on achievable, sustainable change rather than restrictive diets or short-term solutions, helping patients build the knowledge, confidence and practical skills to support their long-term health. Suhana provides nutrition and lifestyle support within her professional scope and works collaboratively with Velora's practitioners where clinical assessment or medical management is required.

The Velora Difference

At Velora, clinical care continues beyond the prescription.

Velora was built after seeing what happens when patients are handed a prescription and left to figure out the rest themselves. Clinical integrity and genuine follow-through are not optional extras here. They are how we operate.

Clinician-Led, Not Sales-Driven

Every consultation is guided by clinical judgement. Our AHPRA-registered clinicians are not incentivised to prescribe. Treatment decisions are based on what is clinically appropriate for you, assessed individually.

Time to Actually Listen

Your initial consultation runs for 30 minutes or more. That is enough time for a thorough assessment, your questions, and a proper conversation about your health history, not a rushed read of a referral letter.

Follow-Up That Is Structured, Not Optional

We do not disappear after your first appointment. Follow-up care is built into your plan from the start. Your clinician reviews your progress, identifies what is working, and adjusts your protocol when the evidence warrants it.

Clinically Independent

Velora is not owned by a pharmacy, compounding supplier, or corporate health chain. Our clinicians are not commercially incentivised to prescribe. Every recommendation is based on your individual clinical assessment.

Care Plans Built Around You

Your care plan is developed around your history, your circumstances, and your goals. It is reviewed regularly and adjusted as your situation changes. This is not a one-size-fits-all service.

Care That Reaches You, Wherever You Are

Access to qualified clinicians should not depend on your postcode. Our fully regulated telehealth platform is available to patients across Australia, including regional and rural areas often underserved by in-person clinics.

Your Care Journey

What to expect when you come to Velora

A clear, considered process. From your first consultation through to ongoing care, here is how we work with you.

Book in Under a Minute

Choose a time that works for you, any day of the week. Our booking system is simple and secure. No referral from your GP is needed. Just pick a time slot, enter your details, and you're confirmed.

A Thorough, Unhurried Assessment

Your initial consultation is at least 30 minutes. Your clinician reviews your full health history, understands your lifestyle, and discusses what you're hoping to achieve. No rushed appointments.

A Care Plan Built Around You

Based on your assessment, your clinician creates a personalised care plan tailored to your specific needs and goals. If treatment is appropriate, scripts are sent directly to your pharmacy.

Follow-Up Care That Never Stops

After your initial consultation, we schedule regular check-ins to monitor your progress, adjust your care plan as needed, and make sure you're supported every step of the way.

Clinical Standards

Fully regulated, fully accountable

We operate within Australian healthcare regulations across all three of our care pathways. If you have been uncertain about the clinical standards of telehealth, here is how Velora approaches it.

Fully Regulated Prescribing

All prescribing at Velora operates within Australian regulatory frameworks. Treatments are clinically assessed as suitable for each patient individually before any prescription is issued.

Your Privacy Protected

All personal and health information is encrypted and stored securely in accordance with Australian Privacy Principles. Your health information is never shared without your consent.

AHPRA-Registered Clinicians

Every clinician at Velora holds current AHPRA registration and is qualified to practise in their area of care. You will always know who is looking after you and what their credentials are.

Clear, Upfront Pricing

You will know the cost of your consultation before you book. There are no hidden fees or surprise charges. We believe clarity about costs is part of respecting patients.

If you have been let down before, we understand.

30+ minute consultations with AHPRA-registered clinicians Structured follow-up care built into every plan Fully regulated, clinically independent telehealth

Check Your Suitability