Terms of Service
Last updated: 1 January 2025
Welcome to Velora HealthConnect. By accessing and using our website and telehealth services, you agree to comply with and be bound by these Terms of Service. Please read them carefully before using our services.
1. About Our Services
Velora HealthConnect provides telehealth consultations and healthcare guidance for weight management, peptide therapy, and medical cannabis. Our services connect you with qualified Australian medical practitioners via online consultations.
Our services are intended for individuals aged 18 years and over who are located in Australia. By using our services, you confirm that you meet these requirements.
2. Medical Disclaimer
The information provided on this website is for general informational purposes only and does not constitute medical advice. You should always consult with a qualified healthcare professional before making any decisions regarding your health or treatment.
Our telehealth consultations are conducted by registered medical practitioners. However, telehealth has limitations and may not be suitable for all conditions. Your consulting practitioner will advise you if an in-person consultation is recommended.
3. User Obligations
When using our services, you agree to:
- Provide accurate and complete personal and health information
- Keep your account credentials secure and confidential
- Not misuse or attempt to gain unauthorised access to our systems
- Comply with all applicable Australian laws and regulations
- Promptly update your information if it changes
4. Consultations and Prescriptions
All consultations are subject to clinical assessment by our medical practitioners. A consultation does not guarantee a prescription or specific treatment outcome. Our practitioners exercise independent clinical judgement in accordance with their professional obligations.
Prescriptions, where issued, are subject to Therapeutic Goods Administration (TGA) regulations and applicable state and territory laws. You are responsible for using any prescribed medication in accordance with the directions provided by your practitioner.
5. Fees and Payment
Consultation fees are displayed on our website and will be confirmed before your appointment. Payment is required at the time of booking unless otherwise stated. We reserve the right to update our fees at any time, with changes applying to future bookings only.
Refund requests are assessed on a case-by-case basis. Please contact our support team if you have any billing concerns.
6. Privacy
Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms of Service. By using our services, you consent to the practices described in our Privacy Policy.
7. Intellectual Property
All content on this website — including text, graphics, logos, images, and software — is the property of Velora HealthConnect or its licensors and is protected by Australian and international copyright laws. You may not reproduce, distribute, or create derivative works from our content without prior written consent.
8. Limitation of Liability
To the maximum extent permitted by law, Velora HealthConnect shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services. Nothing in these terms excludes or limits liability that cannot be excluded under Australian Consumer Law.
9. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes constitutes acceptance of the updated terms.
10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Australia. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of Australian courts.
Contact Us
If you have any questions about these Terms of Service, please contact us at: