Skip to content
Your Journey With Us

Proper care made simple, from start to follow-up

We have designed every step around you - from a quick initial enquiry to dedicated follow-up care that keeps you on track. No confusing processes, just clear guidance from qualified prescribers.

Begin Your Assessment Explore Programs

The Process

Four steps to personalised, ongoing care

Each stage is built around your comfort and safety - so you always know what to expect next.

01
Patient filling out a health enquiry form

Step 01

Share Your Health Goals

Fill in a short online form about your health history and what you would like to achieve. It takes around five minutes, and your information is kept strictly confidential.

02
Doctor conducting a telehealth consultation

Step 02

Speak With Your Prescriber

Connect with an Australian-registered prescriber through a secure video consultation at a time that works for you. Your appointment is thorough, personalised, and completely judgement-free.

03
Patient receiving their treatment package

Step 03

Begin Your Treatment

If your prescriber approves a treatment plan, your medication is dispensed and delivered to your door. You will receive clear instructions so you can start with confidence.

04
Healthcare team providing ongoing patient support

Step 04

Stay Supported Long-Term

Your care does not stop after the first prescription. Regular follow-up consultations, treatment adjustments, and a dedicated support team mean you are looked after at every stage.

Preparing For Your Appointment

A few things to have ready beforehand

Having these items on hand helps your prescriber make the most of your consultation time together.

Government-Issued Photo ID

Your current Australian driver licence, passport, or Medicare card. This is required by law to verify your identity before a prescription can be issued.

Your Health Summary

A brief overview of current medications, known allergies, and any existing conditions. If you have recent blood work or specialist reports, have those handy too.

A Private Space and Device

Choose a quiet, private area with stable internet. Any device with a camera and microphone works - your phone, tablet, or computer are all suitable.

Questions We Hear Often

Everything you need to know before getting started

How long is the initial consultation, and what does it cover?

Most initial consultations run for 15 to 30 minutes. Your prescriber will review your health history, discuss your goals, and assess whether a particular treatment is clinically appropriate for you. There is no rush - every question you have will be addressed before any decisions are made.

What happens if my prescriber decides a treatment is not right for me?

Your safety always comes first. If a treatment is not clinically suitable, your prescriber will explain the reasoning clearly and discuss alternative approaches. Where appropriate, they can also provide a referral to another healthcare provider so you still have a path forward.

How long after approval will my medication arrive?

Prescriptions are processed as soon as your consultation is finalised. Most patients receive their medication within three to five business days, depending on location and the specific treatment. You will receive tracking updates so you know exactly when to expect delivery.

How does follow-up care work, and how often will I see my prescriber?

Your prescriber will schedule a follow-up within the first few weeks of starting treatment to check your progress and address any concerns. After that, regular reviews are arranged at intervals tailored to your treatment plan - typically every four to twelve weeks. Our support team is also available between appointments if anything comes up.

What if I have questions or side effects between scheduled appointments?

You are never left without support. Our care team is available by phone and email during business hours, and we aim to respond to all enquiries within the same business day. If you experience unexpected side effects, reach out straight away and we will arrange a review with your prescriber promptly.

Your health journey starts with a conversation

Send through your enquiry and our team will reach out to walk you through the next steps. There is no obligation and no pressure - just straightforward guidance from people who genuinely care.

Start Your Enquiry