There is a pattern we see too often in telehealth: a patient has a consultation, receives a prescription, and then hears nothing from their provider until they need a repeat script. The consultation was thorough. The prescription was appropriate. But the patient was left to navigate the treatment journey alone.
This is the gap that Velora HealthConnect was founded to fill.
The Prescription Is the Beginning, Not the End
Whether you are starting a weight management medication, beginning peptide therapy, or accessing medical cannabis for chronic pain, the first prescription is just the starting point. What happens next determines whether your treatment actually works.
Consider what happens in the weeks and months after starting a new treatment:
- Your body adjusts to the medication, sometimes with side effects that need to be managed
- Dosages often need to be titrated up or adjusted based on your individual response
- Your health goals may evolve as you begin to see (or not see) results
- Questions arise that you did not think to ask during your initial consultation
- Your circumstances may change — new medications, new health conditions, lifestyle shifts
Without scheduled follow-up care, patients are left to figure all of this out on their own. Some push through side effects unnecessarily. Others stop treatment prematurely because they did not realise their dose needed adjustment. And some simply lose momentum because there is nobody checking in.
What Good Follow-Up Care Looks Like
Genuine follow-up care is not a courtesy call. It is a structured part of the treatment plan. Here is what it should include:
Scheduled Check-In Appointments
Regular consultations with your prescriber — not just when you feel something is wrong, but as a proactive part of your care. These appointments are used to:
- Review how you are responding to treatment
- Adjust dosages based on your progress and tolerance
- Discuss any side effects and how to manage them
- Update your treatment plan as your goals evolve
- Order follow-up blood work if clinically indicated
Accessible Support Between Appointments
You should be able to reach a real person when you have a question or concern. Not a chatbot. Not a generic inbox that takes a week to reply. A support team that knows your case and can help you promptly.
Outcome Tracking
Your provider should be tracking your progress over time — not just relying on your memory of how things have been going. This allows for data-informed decisions about your treatment plan.
The Evidence for Follow-Up Care
This is not just our opinion — the evidence is clear:
- Patients who receive regular follow-up care have significantly better medication adherence
- Treatment outcomes improve when dosages are adjusted based on monitored response rather than fixed protocols
- Early detection of side effects through scheduled monitoring reduces complications and improves safety
- Patient satisfaction and trust increase when they feel genuinely supported throughout their treatment
For treatments like GLP-1 medications for weight management, clinical guidelines specifically recommend regular monitoring during dose titration and ongoing treatment. The same applies to medical cannabis, where finding the right product, dose, and administration method is an iterative process that requires clinical oversight.
Questions to Ask Your Provider
If you are considering a telehealth provider for any treatment, ask these questions:
- What does your follow-up care include? Look for specific answers — scheduled appointments, not just “we are available if you need us”
- How do I contact you between appointments? You should have a direct line to a support team, not just a generic contact form
- How often will I see my prescriber after starting treatment? The answer should be proactive and scheduled, not reactive
- What happens if I experience side effects? There should be a clear process for getting timely support
- Do you track my progress over time? Your provider should be monitoring your outcomes, not just issuing repeat prescriptions
The Velora HealthConnect Difference
Every patient at Velora HealthConnect receives:
- Scheduled follow-up appointments with their prescriber at clinically appropriate intervals
- A dedicated support team available by phone and email between appointments
- Ongoing treatment monitoring with proactive adjustments to your care plan
- 100% patient follow-up rate — no one falls through the cracks
We built our practice on the belief that the prescription is where the relationship begins, not where it ends. It costs more to deliver this level of care. It takes more time. But the difference it makes in patient outcomes — and in the trust patients place in their healthcare provider — makes it the only approach we are willing to offer.
Looking for a telehealth provider that does not stop at the prescription? Contact our team to experience the difference genuine follow-up care makes.
